Technical Service Consultant – Customer Centre

About the role

Securitas, a security company operating in 47 countries, is looking for a technical service consultant for its customer centre in Oslo. The centre handles customer requests by email, telephone and digital tools, and the role suits people who like customer contact and support. Working hours are Monday to Friday, 08:00 to 16:00.

Key responsibilities

• Provide user support and remote administration of security solutions
• Support technicians and customers
• Handle incoming requests in the case management system
• Answer incoming calls from customers and internally
• Coordinate and follow up on service tasks
• Cooperate with other departments to resolve customer requests

Required profile

• At least 2 years of experience in an alarm station, security industry, technical support or customer service
• Experience with alarm, access control and camera systems is desirable
• Fluent Norwegian and English, written and spoken; good written expression
• Good driving licence (per the Security Industry Act)
• Comfortable with PC and telephone, prefers office work due to security reasons
• Team player who likes solving complex problems and learning new systems

Required skills

• General good IT knowledge, interest and understanding
• Experience with alarm, access control and camera systems is preferred

What we offer

• Personal development and career opportunities within a global group
• Pay according to agreement and organised working conditions
• A professional and learning-rich workplace with many internal career paths
• Follow-up and training from experienced colleagues