Customer Service Advisor

About the role

Avarda Group is expanding across the Nordics and is looking for a motivated Customer Service Advisor to join its growing team in Bergen. You will be the first point of contact for customers, handling inquiries through multiple channels while contributing to continuous improvement of service quality.

Key responsibilities

• Respond to customer questions via email, phone, and live chat.
• Perform administrative tasks related to each customer case.
• Identify opportunities to enhance the customer experience and suggest workflow improvements.
• Collaborate with other departments to ensure seamless service delivery.

Required profile

• Service‑oriented mindset with the ability to handle diverse customer situations professionally.
• Solution‑focused, goal‑driven and comfortable taking on new challenges.
• Strong verbal and written communication skills in Norwegian and English.
• Previous experience in a customer‑facing role is an advantage.

Required skills

What we offer

• Opportunity to work in a fast‑growing, innovation‑focused company.
• Collaborative work environment with strong emphasis on personal development.
• Chance to contribute ideas and influence processes in a dynamic setting.
• Fixed‑term employment contract.