Account Manager – Metals

About the role

ABB is looking for an Account Manager for the Norwegian metal industry to develop long‑term customer relationships, understand client strategies and translate needs into technology and commercial solutions. The role reports to the Head of Account Management within the Service Sales organisation.

Key responsibilities

• Develop and execute ABB’s customer strategy for a portfolio of metal‑industry clients in Norway.
• Build trusted relationships with decision‑makers across operational, technical, procurement and management levels.
• Gather deep insight into customers’ strategies, installed base, investment plans and sustainability goals.
• Create and maintain customer‑segment plans that align client priorities with ABB’s business objectives.
• Identify and qualify new business opportunities in service, upgrades, projects, automation, electrification and digital solutions.
• Lead cross‑functional customer teams, ensuring clear responsibilities and a holistic approach.
• Collaborate with internal experts to develop competitive value propositions and support the full customer lifecycle.
• Address commercial and operational issues to maintain high customer satisfaction.
• Represent ABB in customer forums, industry networks and market activities.

Required profile

• Minimum 8 years of experience in technology, industry or commercial roles (e.g., project management, engineering, service, sales, business development).
• Proven ability to build strong customer relationships and deliver measurable business results.
• Bachelor’s or Master’s degree in technical, economic or management fields (relevant experience may substitute).
• Fluent in Norwegian and English, both written and spoken.
• Strong technical understanding combined with commercial acumen and a structured approach to customer development.
• Ability to manage multiple customers and opportunities simultaneously, prioritize effectively and drive actions forward.
• Proactive, collaborative work style and comfort working across organisational levels.

Required skills

• Automation
• Electrification
• Digital solutions

What we offer

• Independent role with high responsibility and influence.
• Strategic, long‑term work with leading Norwegian industrial customers.
• Strong technical environment and cross‑disciplinary collaboration.
• Opportunities for professional and personal development.
• Competitive compensation and attractive employee benefits.
• Flexible working hours and possibility of remote work.
• Inclusive, collaborative workplace culture.