Manager, Account Management

About the role

The Account Management function is a core pillar of Mastercard’s Northern Europe Division, responsible for nurturing and expanding relationships with key customers. In this role you will manage one or more strategic accounts, develop long‑term partnership strategies and support sales initiatives for new financial institution prospects.

Key responsibilities

• Develop, implement and own the annual and long‑term customer strategy to enhance profitability and achieve business goals.
• Lead the full management of strategic customer relationships, ensuring collaborative, value‑driven interactions and high satisfaction.
• Drive sales activities for existing and prospective financial institution customers, defining pipelines and initiating payment solution sales.
• Own short‑ and long‑term planning cycles and contribute to growth strategies that optimize mutual profitability.
• Coordinate with internal Mastercard partners (business development, marketing, product, legal, compliance, security) to align cross‑functional support.
• Monitor financial performance against targets and ensure all key metrics are met.

Required profile

• Proven success in sales or relationship‑focused roles.
• Demonstrated revenue management and P&L ownership experience.
• Strong analytical and diagnostic capabilities.
• Excellent interpersonal and communication skills.
• Self‑starter with a proactive, independent work style.
• Ability to think strategically, identify opportunities and manage multiple stakeholders.