Senior Product Manager, Self‑Service Cloud

About the role

The Product Manager will lead critical areas within self‑service cloud growth, empowering self‑service customers and trial users to be successful. This role focuses on human user onboarding and agents onboarding, directly influencing the growth of Elastic Cloud.

Key responsibilities

• Define the vision and roadmap for self‑service cloud growth, covering onboarding, trial experience, feature adoption, activation, churn analysis and email nurturing.
• Partner with engineering leads to prioritize technical investments and set realistic delivery timelines.
• Collaborate with downstream Elastic solution teams (Observability, Security, Enterprise Search) to align onboarding flows and trial experiences.
• Drive technical decision‑making for onboarding, activation, expansion and retention of self‑service customers.
• Gather feedback from customers and trial users to improve the trial experience.
• Work with Sales & Marketing on competitive positioning and brand awareness.
• Lead native integrations with third‑party developer platforms.

Required profile

• 4+ years of product management experience with deep technical products.
• Strong background in product‑led growth and self‑service cloud services.
• Proven track record of shipping products that enable self‑service trials.
• Data‑driven decision making with experience in product adoption analysis.
• Excellent communication and ability to collaborate across globally distributed teams.

Required skills

• Elasticsearch (or similar search/database technologies).
• Cloud service providers marketplaces.

What we offer

• Competitive base salary with transparent compensation philosophy.
• Health coverage for you and your family in many locations.
• Flexible locations and schedules for a distributed workforce.
• Generous vacation days and parental leave of at least 16 weeks.
• Donation matching up to $2,000 and up to 40 volunteer hours per year.