Customer Service Coordinator

About the role

Oda, a fast‑growing grocery‑delivery company operating in Norway and Sweden, is looking for three part‑time Customer Service Coordinators (40% each) to work on afternoon/evening shifts at its modern office in Tøyen, Oslo. You will be the voice of Oda to our customers, handling a wide range of inquiries and helping to shape the future of online grocery shopping.

Key responsibilities

• Provide high‑quality customer service via phone, chat and email.
• Maintain strong customer relationships while efficiently solving problems.
• Support operations, commercial and marketing teams with valuable customer data and insights.
• Proactively suggest ideas to improve processes and reduce friction for customers.

Required profile

• Self‑motivated, creative and efficient with a strong customer‑first mindset.
• Excellent interpersonal and relationship‑building skills; comfortable representing Oda to customers.
• Optimistic attitude, able to communicate clearly under pressure and manage multiple tasks.
• Team‑oriented, willing to help colleagues and collaborate across departments.
• Fluent in Norwegian and English, both written and spoken.

What we offer

• Opportunity to make a real impact in a rapidly growing company with a beloved product.
• Supportive colleagues who aim high and help each other succeed.
• Flat organisational structure encouraging cross‑functional collaboration.
• Open, transparent work environment using Slack for communication.
• Chance to shape the future of grocery retail while building a lasting company.