Customer Support Consultant (Temporary)

About the role

Invera Water, a part of Volue, is looking for a Customer Support Consultant on a 100 % temporary contract. You will be the first line of support for users of Invera Water’s software solutions, helping them resolve technical questions and incidents.

Key responsibilities

• Receive and log customer inquiries via phone and email.
• Investigate, coordinate, and follow up on internal and external communications.
• Provide technical guidance and troubleshooting to end‑users.
• Identify root causes of incidents and support major‑incident processes.
• Deliver training sessions for customers.

Required profile

• Relevant higher education (e.g., MSc/BSc in engineering, technology or similar). Experience may substitute for formal education.
• Strong written and verbal communication skills.
• Positive, structured, and responsible work approach.
• Ability to build good relationships across teams.
• Interest in technology and a strong desire to help customers.
• Proactive attitude with a focus on continuous development.

Required skills

• Experience using AI tools in daily work.

What we offer

• Opportunity to contribute to continuous improvement of services and processes.
• Access to modern AI and technology platforms for skill development.
• Collaborative, innovative, and international work environment.
• Flexible working hours and competitive benefits.