Global Claims Adjustor

About the role

As a Claims Adjustor at Wallenius Wilhelmsen, you will manage cargo claims, ensuring they are handled in line with company contractual obligations, global policies and procedures. The role covers data entry, information gathering and research, and keeping the claims process efficient.

Key responsibilities

• Data entry of policies and claims information
• Gather, research and record the information needed for claims assessment and processing
• Maintain an orderly and efficient flow of cargo claims
• Handle claims prudently according to contractual obligations and global policies
• Prepare and file third-party liability and recovery claims as needed
• Report claims statistics through internal systems
• Follow global policies and processes to meet monthly KPIs
• Collaborate with P&I and insurers on claims matters
• Assist the Commercial and Operations teams with claim assessments
• Update company and customer systems in compliance with contracts

Required profile

• Analytical and problem-solving skills
• Strong verbal and written communication and negotiation abilities
• Confidence interacting with colleagues across the business; cross-cultural understanding is valued
• Excellent organization, administration, numeracy and literacy skills
• Experience working within timescales, prioritizing tasks and meeting deadlines
• Ability to work independently and as part of a team, with initiative
• Commitment to ongoing personal development
• Evidence of strong administrative experience

Required skills

• Computer literacy with advanced proficiency in MS Office and Power BI
• Ability to quickly learn business applications