Swedish-speaking IT Support Technician

About the role

Sopra Steria is looking for a Swedish-speaking IT support technician to join its Customer Experience (CX) team in Oslo. The team, made up of around 100 dedicated people, helps society-critical customers with their IT problems. You will act as a contact point for customers and create a positive experience through various channels or on site at customer locations.

Key responsibilities

• Solve hardware, IT services, software and network/security issues, focusing on minimizing disruption and making work easier for end users
• Escalate and prioritize complex cases while maintaining contractual SLAs
• Work constructively with colleagues to share knowledge and document solutions
• Identify improvements in customer handling and processes

Required profile

• Vocational qualification, bachelor's or master's degree, or other relevant IT experience
• Strong communication skills and a solution-oriented approach
• Ability to diagnose, analyse, escalate and solve technical problems quickly
• Fluent Swedish and English

What we offer

• Insurance and pension schemes with private health insurance
• Full pay during parental leave
• Company gym, membership contribution to SATS and an extra week of holiday (six weeks total)
• 30 voluntary activity groups such as football, outdoor activities, gaming and karaoke