Technical Customer Support Specialist – Electrical Engineering

About the role

A leading international player in electrical and power control equipment is looking for a Technical Support Specialist. The position is a full-time fixed-term assignment from March 2027 to December 2028, with employment handled by the agency Eterni. You will be the first point of contact for electricians, installers and other specialists who need help choosing the right product and solution, or who are stuck on site.

Key responsibilities

• Answer technical enquiries from customers by phone and e-mail
• Advise on product and solution selection and assist with troubleshooting
• Find documentation, data sheets and technical specifications
• Log cases and follow them up until they are resolved
• Pass customer feedback to the right internal specialist team

Required profile

• Diploma as an electrician with relevant experience
• Fluent spoken and written Norwegian and English
• Comfortable working independently and on the phone under pressure
• Experience in a call centre, technical support or internal sales support is an advantage but not required

Required skills

• Basic IT skills and comfort working in several systems at once
• Knowledge of electrical products and solutions

What we offer

• A 22-month assignment in an established specialist environment
• Training in the product range and the systems you will use
• An opportunity to move into an office role within a large international company
• Employment with Eterni, including salary and working conditions and a dedicated contact person throughout the assignment

Apply through the agency's online application portal with CV and application; suitable candidates are contacted continuously.