Director of Rooms / Hotel Manager

About the role

The Hoxton is preparing to open its first Scandinavian hotel in Oslo, a 144-room property in the New Government Quarter with three restaurants and bars and a signature meetings and events space. The company is looking for a Director of Rooms / Hotel Manager to take overall responsibility for housekeeping, maintenance and front office.

Key responsibilities

• Manage the housekeeping, maintenance and front office teams so that guests are well cared for and expectations are exceeded
• Ensure all standard operating procedures are trained and followed
• Own the rooms P&L, contribute to annual budget planning and keep expenses in line
• Own quality evaluation processes and improve qualitative metrics
• Solve problems and raise guest satisfaction, and proactively improve processes across the three departments
• Complete people documentation accurately, including payroll, recruitment, disciplinary, grievance and appraisal records
• Coach and develop the team, set realistic objectives and monitor progress with regular feedback
• Project manage changes in policies and procedures and deliver projects involving the teams
• Maintain high customer service levels, build long-term supplier and contractor relationships and ensure health and safety procedures are followed
• Be a member of the hotel crisis and fire teams and know the related procedures

Required profile

• Experienced, commercially savvy operator with prior experience in a similar role
• Comfortable with both strategy and day-to-day detail
• Natural leader who leads by example
• High level of verbal and written communication skills

Required skills

• Experience with Micros Fidelio Opera
• Experience with KnowCross

What we offer

• Food during shifts and a free night plus a meal for two on starting
• Training to settle into the role with ongoing development
• Time off to volunteer with partner charities
• Diversity and inclusion events and regular team get-togethers
• Discounts across The Hoxton and the global Ennismore family