Key Account Manager

About the role

As a Key Account Manager you will be responsible for managing and growing customer relationships. You will act as the primary point of contact for strategic accounts, ensuring customer satisfaction, driving renewals, and identifying new revenue opportunities through upselling and cross‑selling.

Key responsibilities

• Participate in regular check‑ins and business reviews to maintain strong relationships
• Develop org charts and stakeholder engagement plans in coordination with the CEM
• Attend CEM‑led C‑Level engagements to align on strategic objectives
• Qualify decision‑making processes, criteria, and compelling events to drive deals forward
• Assess pain points and business impact to position the right solutions
• Drive upsell and cross‑sell opportunities to expand revenue within key accounts
• Support renewals and contract negotiations to maximize customer lifetime value
• Work closely with sales counterparts to demonstrate product value
• Develop and present ROI and business case proposals and solution strategy for customers
• Own quote preparation, pricing discussions, and deal negotiations
• Collaborate with Rev Ops and Deal Desk for contract review and approvals
• Track success metrics such as revenue growth through upsells and high renewal rates

Required profile

• Bachelor’s degree in business, Marketing, or a related field (MBA preferred)
• Experience in maritime technology
• Professional level French speaker
• Professional certifications in customer success, account management, or sales are a plus
• Extensive experience in account management, customer success, or related roles within technology, SaaS, or service industries
• Knowledge of the maritime industry and experience in crewing, training, or QHSE departments
• Proven track record of managing high‑value client accounts and driving revenue growth through strategic account development
• Strong leadership experience, including team management and cross‑functional collaboration
• Expertise in client relationship management and developing long‑term client partnerships
• Ability to analyse client data and develop strategic account plans
• Strong presentation and public speaking skills
• Ability and willingness to travel domestically and internationally