Service Desk Analyst

About the role

We are looking for a dedicated Service Desk Analyst to join our evening shift team at the Service Desk in Lysaker (Oslo). You will be the friendly and knowledgeable voice for bank employees, providing fast and professional technical assistance.

Key responsibilities

• Answer phone calls and resolve technical issues for bank staff with a positive attitude.
• Log and manage tickets accurately, ensuring each contains sufficient information for swift investigation and resolution.
• Respond quickly to incident calls, gather correct details, and coordinate with Critical Incident managers.
• Perform user onboarding and off‑boarding by creating and removing accounts in internal systems.
• Install, configure, and reinstall PCs for employees as needed.

Required profile

• Strong customer‑service mindset with a desire to create excellent user experiences.
• Excellent communication skills in Norwegian and English, both written and verbal.
• Enthusiastic about technology, eager to learn, and comfortable working in a collaborative environment.
• Completed secondary education; prior experience in customer handling or basic IT is a plus.

Required skills

• PC installation and configuration.
• User account provisioning and de‑provisioning.
• Ticketing system usage and incident management.