Technical Customer Support Consultant – Novapoint & Quadri

About the role

Join Trimble as a Technical Customer Support Consultant and help civil engineering customers master industry‑leading design tools such as Novapoint and Quadri. You will be at the centre of digital transformation for infrastructure projects, providing expert guidance and troubleshooting across the region.

Key responsibilities

• Act as a trusted technical advisor, delivering support via phone, email and remote access.
• Analyse, troubleshoot and resolve complex software issues for road, rail and water‑&‑wastewater projects.
• Create online resources – FAQs, best‑practice videos and step‑by‑step guides.
• Conduct online and classroom training sessions for customers.
• Perform software testing to ensure high‑quality functionality.

Required profile

• BSc or MSc in Civil Engineering or equivalent hands‑on industry experience.
• Practical experience with Trimble civil software, specifically Novapoint and/or Quadri.
• Background in road, rail, or water & wastewater infrastructure design.
• Excellent written and verbal communication in Norwegian and good English.
• Service‑oriented mindset with strong problem‑solving drive.

Required skills

• Novapoint
• Quadri
• Trimble civil software solutions
• Norwegian language proficiency
• English language proficiency