Director of Rooms / Hotel Manager

About the role

The Hoxton is preparing to open its first Scandinavian hotel in Oslo, a 144-bedroom property with three restaurants and bars and a signature meetings and events space. It is looking for a Director of Rooms / Hotel Manager to take overall responsibility for the housekeeping, maintenance and front office teams and to deliver a high standard of guest care.

Key responsibilities

• Manage the housekeeping, maintenance and front office teams so that guests are well cared for and expectations are exceeded.
• Ensure all hotel standard operating procedures are trained and followed.
• Own the rooms P&L, contribute to annual budget planning and keep expenses in line.
• Own quality evaluation processes and improve qualitative metrics.
• Solve problems and raise guest satisfaction to the highest possible level.
• Identify improvements to processes and procedures across the three departments.
• Complete people documentation accurately, including payroll, recruitment, disciplinary, grievance and appraisal records.
• Coach and develop the team, set realistic objectives and monitor progress with regular feedback.
• Project manage changes in policies and procedures and deliver projects involving the teams.
• Maintain high customer service levels, build long-term supplier and contractor relationships and ensure health and safety procedures are followed.
• Be a member of the hotel crisis and fire teams and know the related procedures.

Required profile

• Experienced, commercially savvy operator with prior experience in a similar role.
• Comfortable with both strategy and day-to-day detail.
• Natural leader who leads by example and creates a supportive team environment.
• High verbal and written communication skills and computer skills.
• Passion for hospitality and a positive, collaborative attitude.

Required skills

• Experience with Micros Fidelio Opera
• Experience with KnowCross

What we offer

• Join an international hospitality group with plenty of development opportunities.
• Food during shifts, a free night and a meal for two on starting.
• Ongoing training and time off to volunteer with partner charities.
• Team get-togethers and excellent discounts across The Hoxton and the Ennismore family.