Resepsjonssjef – ledelse av resepsjonsteam

About the role

The Reception Manager will lead the front‑desk team at Thon Hotel Gardermoen, ensuring smooth daily operations and memorable guest experiences. This position is part of the hotel’s leadership group and offers the chance to develop both people and processes in a supportive, humorous environment.

Key responsibilities

• Lead, coach and develop reception staff to deliver high‑quality service.
• Maintain and improve standard operating procedures and service routines.
• Create guest experiences that encourage repeat visits.
• Coordinate with other hotel departments to ensure seamless guest journeys.
• Monitor performance metrics and implement corrective actions when needed.

Required profile

• Engaged and structured individual with a passion for developing people.
• Strong motivation to create excellent guest experiences.
• Ability to lead a team toward common goals.
• Good sense of humor and collaborative spirit.

Required skills

What we offer

• Opportunities for personal and professional growth within a leading hotel brand.
• A supportive work environment that values teamwork and pride in work.
• Competitive compensation and benefits.